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Credit
checking giant Experian is in the process
of axing hundreds of jobs in Britain to
cut costs after a dramatic slowdown due
to the liquidity crunch. The company, which
employs 15,000 people, is scaling back its
IT development workforce in Britain and
the US and plans to outsource many of the
jobs to India, Chile and Bulgaria.
Chief
executive Don Robert said cuts among the
4,000 British staff would number "less
than 1,000". At Experian's office in
Nottingham, staff were informed last week
that 200 jobs at the office would definitely
be scrapped. The company confirmed that
the total number of jobs to be axed could
be higher. All of the 200 job cuts will
be made from the IT department, which employs
240 people. The IT section affected is involved
in the area of software development. This
work is being transferred to Perot Systems
in Bangalore.
Experian's
cutbacks are expected to save £40
million globally a year. The company has
promised to set up an "outplacement"
service aimed at helping their employees
find work. The company's public affairs
director Peter Booker blamed a skills shortage,
saying Experian has had difficulties replacing
software development staff.
He
said: "To an extent it was inhibiting
our growth because we could not get all
the skills we needed. One of the reasons
for transferring that function to India
is to enhance our capabilities."
Capita's
decision has angered employees union Unite.
Its deputy general secretary Graham Goddard
said workers faced an uncertain future and
added that the union had demanded meaningful
consultation with Capita so that staff members'
fears can be allayed. He said: "Unite
members in the Wythall Capita site face
anxiety as their future rests in the balance.
We are demanding that Capita meet with the
union in order to have meaningful consultation
about the future of staff in Wythall.
"The
union is seeking redeployment opportunities
for staff, as well as an investment in the
retraining of staff impacted by this decision.
It will also be badly hit as the company
presses ahead with plans to axe many hundreds
of jobs as it transfers the bulk of its
customer services to Mumbai".
Meanwhile,
the head of insurance major Scottish Widows
has said that there was more scope for outsourcing
within the company, but insisted they will
not be in "customer contact" areas.
More than 500 company jobs have been lost
in the past three years. Its chief executive
Archie Kane admitted last week that the
process was not complete as he continued
to oversee reform of the Lloyds TSB-owned
insurer.
Kane
said in a media interview: "We look
at it from the point of view - does it make
commercial sense and does it make operational
sense to do these things. What we will not
do is outsource consumer contact. "We
own the contact with our customers, we have
to stand and communicate face-to-face or
via the telephone. But with things like
medical underwriting or administrative processing
that goes on behind the scenes, if it makes
commercial sense to do it, we will avail
ourselves of the opportunity to do so."
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